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How does the service work? |
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| Each MoviebanK
store is independently owned and operated by our
franchisees. We operate a membership card top up
based system, offering flexible, convenient and
cost effective DVD and game rentals 24 hours a day,
seven days a week, through our Automated Dispenser
and Selection points. You can only rent a DVD or
game if you are a member and have credit on your
Membership card. Once you become a member and have
your membership card you are ready to start renting.
Your membership card holds your money credit details
(similar in principle to the way a pay as you go
mobile phone card works), this means that from time
to time you have to top up your membership card
in the store (during opening hours) or at any other
time at the dispenser, by swiping your membership
card first in the 24 hour automated dispensing machine
located at the front of the store and then topping
up your membership card. At present the dispenser
can accept notes i.e. £5, £10, £20, etc to top up
your card and in most of our stores you will be
able to top up at the automatic dispenser using
your Credit/Debit cards . |
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How do I join and how long does it take to become a member? |
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| You'll need to fill in a
MoviebanK Membership Application Form. Show an original
proof of address i.e. recent utility, council tax,
Bank or Building Society statement etc. (We are
only interested in confirming your address details)
and have a valid Credit or Debit card. Once you
have completed these formalities, paid your £1 joining
fee, you will be invited to top up your Membership
card. Your Membership card will now be ready to
use immediately. |
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Are my details safe? (Privacy Statement) |
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| Data Protection
Act 1998 MoviebanK supports the requirements and
intent of the Data Protection Act of 1998 (The "Act")
and requires all employees to fully comply with
the Act. MoviebanK is committed to protecting your
privacy and only holds information that it requires
running the Moviebank membership card top up based
system and to prevent fraudulent use of your membership
card. It does not sell or pass onto third persons
or Companies any of the information it stores. Please
help MoviebanK keep your records updated by notifying
us of any changes to your personally identifiable
information - either by sending an email to
cs@mb24.co.uk or popping into the store. We
do not (for your protection), update details over
the telephone. If you email us, we will update our
records. If you have any questions concerning our
Privacy Statement, please contact us by email on:
cs@mb24.co.uk |
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What do I do if my Membership card is lost or stolen? |
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If you lose your card or it is stolen then please do contact us! We can cancel your old card and issue you with a new one. There
is a replacement fee of £1 to cover admin costs.
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Can I reserve movies and games? |
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| With our
online reservation system you can book and reserve
your choice of movies and games whilst at work/home
and collect them at your convenience, from the
store later. You can reserve your movie/game choice
and hold it in your name for up to 2 hours. (**Rental
charges only start once you Collect your movie)
To use the online reservations you must have cookies
enabled on your browser. Internet Explorer 6
** In order not to disadvantage other members
and to discourage abuse of the reservation facility,
we reserve the right to make a charge of 99p if
reserved movies or games are not taken up. |
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What
are the rental charges for movies and games?
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What would you like them to be? At Moviebank,
you decide how little you want to pay for the
latest moviesand games. There are no gimmicks,
no hidden charges. The quicker you return your
movie, the less you pay!
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Why
are your rentals for the latest blockbuster movies and games
so much cheaper than others? |
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| Because we
use the very latest in rental technology, we don’t
need the unnecessary staffing levels of our competitors.
Less staff = Direct savings for our members,
without having to compromise on quality of service.
Whilst our competitors are busy employing people
to put returned movies back into cases for the
next renter, our fully automated systems allow
us to have a lot less staff but they have more
time to talk to members about recommended movies
and games.
Our automatic dispensers are open 24 hours a
day, seven days a week, which better suits today’s
flexible lifestyle and allows us to offerlower
rentals to you, our members. Conventional movie
rental stores can only rent when they are open,
so they charge higher rental fees to boost profits
from less rentals. Moviebank members rent smarter
by returning earlier and benefiting from lower
rentals.
Traditional rental stores prefer their customers
to hold onto their movies for 2 or more days at
a time, so that they can justify higher rental
charges. At Moviebank you control how much less
you want to pay, for renting the latest blockbuster
movies! |
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Can
my children become members?
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| You must be
18 or older to be a member but at the time of applying
for membership you can obtain additional membership
cards for £1 each under your membership; These
can be issued with a separate password that will
restrict choice of movies and games in accordance
with current UK censorship laws. It is the responsibility
of the member to make sure their membership card
reflects any restrictions in the choice of movies
and games they want their membership card(s) to
have access to. MoviebanK does not accept any responsibilityfor
inappropriate selections of movies/games when using
membership cards.
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Are
there other advantages to being a member of Moviebank? |
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| How about
free rentals of the latest movie and game releases?
With Moviebank bonus deals, the more you top
up, the more free rentals of movies and games
you get!
£20 Top up awards you £3 bonus*
£40 Top up awards you £8 bonus*
£60 Top up awards you £15 bonus
*Bonuses = Free rentals of movies/games. *Terms
apply ask in-store for details.
We will also be offering various promotional
offers throughout the year to save you even more
on your movie and game rental experiences. As
a franchise, we can be a lot more flexible on
the choice of movies and games we offer. The philosophy of
our competitors is “One size fits all”
- We disagree. Our growing, flexible choice of
titles (clearly categorised), will reflect the
movies and games our diverse membership asks for.
Our flexible rental prices make renting at Moviebank
the popular choice for today’s busy lifestyle.
Our members are essential to our success-So tell
us what you would like in your store and we will
do our best to accommodate your requirements.
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