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Frequently
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Technical Difficulties |
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How do I book a movie? |
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| To login in to you
account to be able to book or look at the availability
of titles in your local MoviebanK store you
will have to do the following:
1. Find your store in the store locator on
the top of this page.
2. Access the online booking page and you will
be asked to enter your login and password details.
When you join in store, you will be given an
online login number to be able to book online.
The password for your online account is the
same as the one you chose for your membership
card.
If you try to login in and can't please give
a call to your local store.
3. Once you are logged in to the website choose
the title you want to reserve and click on reserve,
you will be asked to enter your password again
to confirm your booking. If you made a mistake
you can cancel by clicking on the reserve button
again.
4. The movie or game you have booked is now
reserved for your collection within the next
2 hours, simply swipe your membership card on
the pick up and return section in store. |
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What browsers can I use to access your site? |
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To use this site you
should have an up-to-date browser with JavaScript
and cookies enabled. We know that users of both
Internet
Explorer 6 and Mozilla
Firefox are connecting and using the site
with no reported problems. If you have a problem
accessing any part of our site please let us know
on support@mb24.co.uk
Apple Macintosh Users
Some users of Macintosh computers have experienced
problems using our site to purchase. We are aware
of problems occuring using Microsoft Internet
Explorer 5.2 and Apple Safari and are working
to resolve these issues as soon as possible .
We do know that users of Mozilla Firefox running
on Mac OS X are currently enjoying trouble-free
access. Firefox
for Mac OS X can be downloaded from the Mozilla.org
site. Other browsers based on Mozilla such as
Netscape
7 or Mozilla
Camino may also have favorable results. We
have been informed that users of Mac OS 9 can
use an
earlier version of the Mozilla Suite. Please
be aware that this browser is quite old, and does
not contain a number of security features and
enhancements added to later versions.
Unsupported Browsers
The Moveibank website can not be accessed using
Netscape 4.x or below, nor with Internet Explorer
version 4.x or below. These browsers are more
than five years old do not contain certain features
that are essential to view and navigate most modern
sites.
Disclaimer
While we are happy to report what browsers have
and have not been found to work with our site,
none of the above should be taken as a recommendation
of what browser to use. The choice of what software
to install or use on your computer remains entirely
your own responsibility. |
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My Booking |
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How do I search for a title on the website? |
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There are two ways you can find products on
the site; by either browsing through the listings
or by using the Search feature. To browse,
click on the most appropriate tab at the top
of the page and then click on the most relevant
link on subsequent pages until you find what
you are looking for. To search
for titles, simply type in a relevant keyword
in the search box on the top left hand side
of the movies tab, choose Title, Actor or Director
from the drop-down box and then click "Go".
All products relating to your keyword will be
displayed. You can also search by Actor or Director
by clicking on their names on any product page
featuring them. For example, if you click on
"Peter O'Toole" whilst looking at the product
page for Lawrence of Arabia, a list of films
starring Peter O'Toole will be displayed. |
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Is it safe to book through the website? |
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It is completely safe to book through our website
as no personal information is stored on our
web servers. |
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My Account |
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How do I change my personal details? |
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Any change of personal settings has to be asked
for in store during joining hours. Feel free
to call us and we will go through security checks
first to insure the information given to us
by you is yours truely.
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What is your policy on Privacy? |
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We are commited to keeping your details private.
Our full Privacy policy is availabe at the bottom
of this page.
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Can
I top up my membership card online? |
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For security reasons you can only add money
to your memberhsip card when you are in store.
We accept all major credit and debit cards.
Call your MoviebanK store if in any doubt.
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How
do I cancel my membership? |
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As we don't charge to keep your membership
valid there is no need to cancel your membership.
Your membership has no expiry date and no
one other than you can use your account unless
you have given permission for an other person
to do so.
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DVDs |
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What are DVD classifications? |
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| Moviebank
display the classifications given to the DVDs
by the British Board of Film Classifications.
The BBFC is required by law to classify each
video sold in the UK to ensure that viewers
watch only appropriate material. For a further
explanation of what the various classifications
mean, please visit our classifications page.
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What are DVD Regions? |
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The film studios introduced a system of "region
coding" in DVDs due to concerns about piracy
being promoted by differing release schedules
worldwide. The United Kingdom and Éire
are, along with most of Europe, in Region 2.
Moviebank only rent Region 2 DVDs and should
play in all British or Irish DVD players.
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What other features do DVDs have? |
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The variety of features available on DVDs are
depending on each
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